Returns and wrong fits

• Within 30 days

  Ask for a return within 30 days of delivery, from your order page.

• Unused, in the box

  Parts come back unused, uninstalled, and in their packaging. A part that was cut, caulked, or fastened can’t come back unless it’s defective or we approved the wrong fit.

• Who pays to send it back

  If we approved the wrong fit, sent the wrong part, or it arrived damaged, we send a prepaid label. Otherwise you pay the return shipping, and the original shipping isn’t refunded.

• Cut-to-length and special orders

  Seals and mesh cut to your size, and parts ordered from a manufacturer for your project, are final sale unless they’re defective or we approved the wrong fit.

• If we approved the wrong fit

  When a part we approved from your measurements and photos doesn’t fit, we send the part that does, at no charge, with a prepaid label for the first one. Or, if you’d rather, a full refund including shipping. We also fix the rule or the call that let it through.

• Refunds

  Refunds go back to the card you paid with within 5 business days of the part reaching us. No restocking fee.

How to return something

1. Open your order from the link in your receipt, or sign in with your email.
2. Choose Ask for a return, the part, and why. For a wrong fit, say the size of the opening and what arrived.
3. We reply by email within one business day: a prepaid label where we pay, the address and steps where you do, or a replacement on its way.
4. Refunds go back to the card you paid with within 5 business days of the part reaching us.

Sold by M3 Group, LLC. These terms are part of the terms of sale.